Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you request a quote, contact us, schedule a service, or otherwise communicate with us.

This information may include:

• Name
• Phone number
• Email address
• Service address
• ZIP code
• Requested cleaning service
• Preferred service date or scheduling information
• Details about your property, furniture, carpet, upholstery, or other items to be cleaned
• Information you provide in website forms
• Information you provide during phone calls, text messages, emails, or other communications with us

We may also automatically collect certain information when you visit our websites, including:

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or advertising source
• Website interactions
• Cookie and similar technology identifiers
• Advertising attribution information, including UTM parameters and advertising click identifiers

2. How We Use Your Information

We may use the information we collect to:

• Respond to your questions and quote requests
• Provide cleaning estimates
• Schedule cleaning appointments
• Provide requested cleaning services
• Contact you regarding your inquiry, quote, appointment, or service
• Provide customer support
• Confirm, modify, or follow up on appointments
• Improve our services and customer experience
• Operate and improve our websites
• Measure website and advertising performance
• Determine which advertising campaigns generate calls, inquiries, and customers
• Prevent fraud, abuse, or unauthorized activity
• Maintain appropriate business records
• Comply with applicable legal and regulatory requirements

3. Cookies, Analytics and Advertising Technologies

Our websites may use cookies, pixels, tags, analytics services, call-tracking technologies, and similar tools.

These technologies may help us:

• Understand how visitors use our websites
• Measure website traffic
• Measure calls and quote requests
• Determine how visitors found our website
• Measure the effectiveness of our advertising
• Improve website functionality and user experience

We may use third-party services such as Google Analytics, Google Ads, call-tracking providers, website hosting providers, and other analytics or advertising measurement services.

These providers may collect or receive information about your interaction with our websites in accordance with their own privacy policies and our agreements with them.

You can control or disable certain cookies through your browser settings. Some website functions may not work properly if cookies are disabled.

4. Google Advertising

We may use Google Ads and related Google advertising technologies to advertise our services and measure advertising performance.

Information such as website visits, advertising click identifiers, calls, form submissions, and other conversion-related activity may be processed to help determine whether an advertising interaction resulted in an inquiry or customer action.

Google may process information according to its own privacy policies and applicable terms.

5. Call Tracking

We may use call-tracking technologies to understand which advertising or website sources generate phone inquiries.

When call tracking is used, information such as the caller's phone number, call time, call duration, advertising source, and related call information may be collected and processed.

Calls may also be recorded where permitted by applicable law and where appropriate notice or consent is provided.

6. How We Share Information

We may share personal information with third-party service providers that assist us in operating our business.

These may include providers of:

• Website hosting
• Website development and maintenance
• Customer relationship management systems
• Analytics
• Advertising measurement
• Call tracking
• Email services
• Phone and communication services
• Scheduling services
• Cloud storage
• Business administration services

We may also disclose information:

• When required by law
• In response to a valid legal request or court order
• To protect our rights, property, customers, employees, or business
• To prevent fraud, misuse, or security threats
• In connection with a merger, acquisition, sale, or transfer of some or all of our business assets

We do not sell customer names, phone numbers, email addresses, or cleaning-service inquiry information to third parties for their own independent marketing purposes.

7. Phone, Email and Text Communications

If you provide us with your phone number, email address, or other contact information, we may contact you regarding:

• Your quote request
• Your cleaning inquiry
• Scheduling
• Appointment confirmation
• Service updates
• Follow-up regarding services you requested
• Customer service matters

If you receive SMS or text communications from us, you may request that we stop sending non-essential text messages by replying STOP.

Message and data rates may apply depending on your mobile carrier and plan.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide services
• Maintain customer and business records
• Resolve disputes
• Measure business and advertising performance
• Comply with applicable legal obligations
• Protect our legitimate business interests

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

10. Your Privacy Choices

You may contact us to request that we:

• Update or correct personal information we maintain about you
• Delete certain personal information, where applicable
• Stop sending non-essential marketing communications

Some information may need to be retained for legitimate business, legal, accounting, fraud-prevention, or recordkeeping purposes.

To submit a privacy-related request, contact us using the information provided below.

11. Children's Privacy

Our websites and services are intended for adults seeking professional cleaning services.

We do not knowingly collect personal information online from children under the age of 13.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

12. Third-Party Websites and Services

Our websites may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites or services.

We encourage you to review their applicable privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or legal requirements.

When we update this Privacy Policy, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or our handling of personal information, you may contact us at: